Question 1

Do I need an account to book a stay?

Accepted Answer

No. You can book accountlessly from the Explore page — pick your accommodation and room, enter your details, and pay securely with Paystack. No sign-up required.

Question 2

How do I know a listing is legit?

Accepted Answer

Only verified accommodations appear on Explore, and verified properties carry a badge with location details, so you can book confidently.

Question 3

How do payments and receipts work?

Accepted Answer

Payments are handled securely through Paystack. Depending on the property you can pay a deposit, in installments, or in full, and you get a receipt that you can track online.

Question 4

Can I book for a night or a longer stay?

Accepted Answer

Both. Properties list flexible pricing per night, week, month, or year, so you can book a short visit or lock in a place for a longer stay.

Question 5

How do I get started as a host?

Accepted Answer

Sign up for a free account, complete the onboarding steps to add your accommodation details (name, type, location, contact info), and you're ready to go. The whole setup takes less than 2 minutes.

Question 6

Is newhorizn free to use?

Accepted Answer

Yes, newhorizn is completely free. There are no subscription fees, no hidden charges, and no credit card required to get started.

Question 7

How do I get my accommodation verified?

Accepted Answer

Verification is free. Contact our support team and we'll briefly confirm your details. Once verified, your accommodation gets a verified badge and appears on Explore for guests to discover.

Question 8

How do I add a new booking?

Accepted Answer

From your dashboard, go to Bookings and click 'New Booking'. Fill in the guest details, select the room, set the check-in and check-out dates, and confirm. The guest record is created automatically if they don't already exist.

Question 9

Can guests book directly through newhorizn?

Accepted Answer

Yes. Verified accommodations are listed on Explore where guests can browse available rooms and submit booking requests directly to you.

Question 10

How do I manage check-ins and check-outs?

Accepted Answer

Open the booking from your Bookings page and use the status controls to mark a guest as checked in or checked out. The room availability updates automatically.

Question 11

How do I set up rooms and pricing?

Accepted Answer

Go to the Rooms section of your dashboard. Add each room with its type, capacity, and base price. You can also configure global pricing rules (e.g. monthly rates) from the Settings page.

Question 12

Can I upload photos for my rooms?

Accepted Answer

Yes. Each room has a media manager where you can upload photos and videos. These are shown to guests browsing your listing on Explore.

Question 13

How secure is my data?

Accepted Answer

All data is stored securely using industry-standard encryption. We use Supabase as our backend, which is SOC 2 compliant and enforces row-level security so only you can access your accommodation's data.

Question 14

Can I export my booking data?

Accepted Answer

Data export is on our roadmap and coming soon. We're building the ability to export bookings, guest records, and financial summaries. We'll notify you when it's available.

Question 15

How do I update my accommodation profile or contact details?

Accepted Answer

Go to Settings from your dashboard. You can update your accommodation name, address, contact email, phone number, and manager details at any time.

How can we help?

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